Frequently Asked Questions

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4 out of 5 loans accepted

How are fees for this service earned?

Nouveau Finance Ltd is a financial broker, not a lender, meaning that we receive a commission for every customer that is referred to lending companies. We use a range of lenders and use a unique algorithm to ensure that our customers are matched to the best lender for their needs. We do not base our decisions on which lender to assign our customers to on how much commission we will receive, and we will never charge our customers a lender referral fee.

It is important to note that Loan Moneytree, Nouveau Finance Ltd or any of our lenders will ever request money upfront, so please be aware of any fraudulent contact that you may receive from companies posing as us or one of our partners.

What are Instalment loans?

Instalment loans are high-value loans that typically range from £400 to £2,500. They are repaid over longer periods than short-term loans. Usually, an instalment loan is paid back over 3 to 18 months, and also has a lower interest rate than loans that are to be paid back within 12 months.

Who Can Apply for a Loan?

If you are over 18 years old and live in the UK, you are eligible to apply for a loan. You will need a valid bank account and be in regular employment, so that you have a salary paid into your bank account. Your bank account must also be able to receive a direct debit.

How do I apply for a loan?

Our loan application service is available 24 hours a day 7 days a week. Many of our lenders also provide their services 24/7, so that your loan can be agreed to quickly.

To submit an application, you need to complete all of your personal information and details of your loan request online, and then click to register your application. Once your loan has been approved your details will be passed to the lenders website, where you may be asked further questions. Once you have confirmed that you are happy with the terms and conditions of the loan, the money will be deposited into your account.

Why is the APR so high?

UK financial regulators ensure that companies display the Annual Percentage Rate (APR), which lets customers know how much interest that they need to pay on an annual basis. Different financial institutions can determine their own APR and customers are able to make comparisons between companies and there are guidelines, for both short-term and long-term loans.

A short-term loan is generally taken out over a maximum of 60 days, so APR’s are not a realistic way to compare loans. A lender will look at how much you need to pay back instead of the APR rate. We are confident we offer some of the best rates for this service on the market.

How do I Make Repayments?

If you have taken out an instalment loan we will collect repayments via direct debit on an agreed date each month.

Do you use credit agencies or credit scoring?

We will always ask for your consent so that our lenders can run credit checks when processing applications.

But what if I have bad or poor credit history?

Our lenders understand that some of our applicants will have experienced some difficulties in the past, and will still consider them for taking out a loan.

How will I receive my money?

Once your loan is approved it will be deposited directly into your bank account

Are there any Service Fees?

Loan Moneytree will not charge our customers a fee for our loan matching service, but if we are unable to approve an instalment loan and you chose to be passed on to a different broker, they may charge you for access to their lenders. There is an option on your application form to opt out of any upfront fees, however this may limit your chances of finding a successful broker.

We do have a policy to work with brokers who provide a free trial period, while also offering a refund when a customer is not happy with the service provided. This also means that our customers will have no obligation fees to pay, and have the right to decline any fees that they do not deem suitable.

Some brokers do charge a small fee to meet operational costs and membership fees to organisations that work to find other options – best suited to your circumstances.

If any fees are agreed, your payment details will be passed onto necessary partners using secure SSL technologies. Our partners will never call you to check your ability to pay or ask for money in advance. If you are contacted, please refer to our fraud protection guide as you may be the victim of a scam.

How do I stop receiving email and text messages from your company?

We ask all of our customers to tick the marketing box at the end of their loan application so that we have permission to make further contact with them. If you wish to stop correspondence with us, please click on the ‘unsubscribe’ button at the bottom of one of our emails, or reply ‘STOP’ when we next text you. If you have not saved one of our texts, you can visit our website Homepage and select ‘SMS Opt Out’. Once you have unsubscribed it will take up to 48 hours to stop receiving messages.

For any further questions please contact our Customer Support Centre or write to us at:

1st Floor, 2 Woodberry Grove, Finchley, London N12 0DR.

What are my rights to cancel?

If you change your mind about taking out a loan from us, you will need to review the loan agreement provided by your lender and refer to the cooling off period policy. All of our lenders will have different cancellation policies.

What if I have difficulties paying?

If you are struggling to meet your repayment requirements, you must CALL YOUR LENDER as soon as possible. Even if you think that you may not be able to make a payment, it is best for your lender to know straight away so that they can help you. Try not to be afraid to tell your lender about your financial difficulties, as they are there to assist you and are very understanding of difficult circumstances.

If you are having problems contacting your lender, do not hesitate to email us at

If you are facing financial difficulties or are worried about how to meet your loan agreement, there are several organisations that can offer impartial advice.

StepChange 0800 138 1111 offer advice on debt problems and financial solutions free of charge.

Money Advice Service 0300 500 5000 offer independent advice on money management over the phone or face-to-face.

National Debtline 0800 138 1111 is a service run by the Money Trust and offers confidential financial advice and support with debt management.

Loan Moneytree Explained

Loan Moneytree Explained

Short-Term Loan Checklist

  • No Credit History Needed
  • Simple Online Application
  • Avoid Bank Overdraft Fees
  • Secure and Confidential
  • Pay Unexpected Bill
consumer credit trade association

Being a member of the CCTA (Consumer Credit Trade Association) brings with it a reputation for maintaining the highest standards and following guidelines to ensure we bring our customers the best service possible.


Consumer Advisory:
Loan Moneytree is a loan matching service. This site will submit the information you provide to a direct lender. Upon loan approval, a direct lender may require further information from you which will be collected after we transfer you to their website or they may contact you via phone or email.

The operator of this site is not a direct lender. Loan terms, conditions and policies vary by lender and applicant qualifications. Late or missed loan payments may be subject to increased fees and interest rates. Not all lending partners offer up to £2,000 loans, and not all applicants will be approved for their requested loan amounts. Loan repayment periods vary by lender also. Lenders may use collection services for non-payment of loans.

Not all borrowers will qualify for a loan, the operator of this website does not engage in any direct consumer lending, we simply provide a FREE loan matching service to the public.

Representative Example:
Amount of credit: £850 for 11 months at £146.30 per month. Total repayment of £1,609.25. Interest: £759.25. Interest rate: 150% pa (fixed). 277.6% APR Representative.

Authorised and regulated by the Financial Conduct authority. Interim permission number 657596.

*Fund transfer times may vary based on the matched UK money lender, time of day applied and your bank.