The privacy and safety of all Nouveau Finance Ltd customers are of paramount importance. We are very proactive in preventing our customers becoming a victim of fraud. This guide has been created in order to assist you with both preventing fraud and handling suspected fraud. In fact we have designed it with our customers in mind and we go to extreme lengths to keep our customers safe.
Fraudsters are very sophisticated and they are constantly looking at new ways to deceive customers of genuine companies. Experienced fraudsters will contact customers by phone or email pretending to offer loans that simply do not exist. One popular fraudulent scheme is to offer victims a voucher scheme, such as UKASH VOUCHERS in return for cash.
It is important to be vigilant in detecting these scams, no matter how genuine the person offering the deal may seem. If you receive phone calls, texts, emails or postal communications to send cash before you have had your loan money deposited into your account, alarm bells should ring. Nouveau Finance Ltd, along with all of our partners and lenders, including Loan Moneytree, will never ask for upfront payments.
Fraudsters will do all that they can to persuade people to hand over their money. They will prey on people from all walks of life, not just the old and vulnerable.
If you ever have any doubts about how genuine a loan offer is, please take the following steps to ensure that you and your money remain safe.
If you believe that you have been the victim of fraud and you have sent money, please refrain from sending any more.
You will need to contact your bank straight away to let them know what has happened. You will then need to wait and see if they can put a hold on any suspicious transactions.
If you believe that your have been scammed or are concerned about a cold-call, you can inform the following agencies who can assist you with your query:
You can also contact the Financial Conduct Authority information line on 0800 111 6768 or you can email them at firstname.lastname@example.org.